You are writing letter to the headteacher of a school or college, but you don't know their name. How do you begin your letter?

You have received a letter from the manager of a company which buys computer components from your company and you are now replying. What do you say?

You recently stayed in a hotel and were very unhappy with the service you received. You are now writing to the manager. What do you say?

You have sent a letter of application to a college, together with your curriculum vitae which the college requested. What do you say in the letter to explain that your curriculum vitae is attached?

You have applied for a job, but you would like the company to send you more information. What do you say?

In a letter you have written to a company, you tell them that you expect them to reply. What do you say?

In a letter you have written, you want the recipient to do something and are thanking them in advance of their action. What do you say?

In a letter, you explain that the recipient can contact you if they want more information. What do you say?

You began a letter with the recipient's name (e.g. Dear Mr. Perrin). How do you end the letter?

You did not begin the letter with the recipient's name (e.g. Dear Sir / Madam). How do you end the letter?